Swift Business Solutions is a well established family run business with over 40 years of experience within the office supplies industry. Based in Aldridge, West Midlands, they are highly successful in a very competitive business sector. Their dynamic approach to the market place and strong leadership ensures that they are able to compete successfully with many of the leading national stationery suppliers.
Swift Business Solutions researched the marketplace to find a communication partner to who could review their current infrastructure. They needed a company that matched their high standards of customer service, flexibility and integrity and found this in How2 Telecom.
How2 Telecom took time to understand the business challenges and issues faced by Swift Business Solutions. Their existing communication platform was highly inflexible and cumbersome to re-configure and their 3rd party voice mail system was proving costly and complex to maintain.
With most customers placing orders over the telephone they needed to establish a formal inbound and outbound contact centre to accommodate their proactive and reactive internal sales strategy. and as an ambitious organisation, they wanted to ensure that any new solution that they adopted would be scalable and future-proof.
Swift Business Solutions chose How2 Telecom’s Avaya IP Office solution on ISDN 30 to replace their old Toshiba system and DASS lines.
‘The Avaya IP Office provided us with a highly modular telephony system, with integrated voicemail, that we could easily re-programme. The solution immediately simplified our existing configuration processes providing a single point of contact for both our telephony solution and voicemail system’ said Sarah Grice, Sales & Marketing Director, Swift Business Solutions.
A key benefit of the new solution is Avaya’s Phone Manager application that provides employees with the ability to interact easily and quickly with the phones functionalisty via their desktop. Users can see the features and capabilities of the Avaya IP Office at their workstation which enables them to set up and hold conference calls, control standard telephony features, manage speed dials and review call history. The Avaya Phone Manager provides effective call handling, enhanced productivity and increased customer satisfaction.
Nick Brittle, Swift Business Solutions Managing Director said ‘Throughout the discovery, development and implementation stages of this project How2 Telecom showed a comprehensive understanding of our business and our future requirements. The Avaya IP Office is flexible and easy to use and has impacted positively on our customer service, providing excellent cost savings and the capacity to grow with our business.’
Nick continued ‘With over 60% of our business taking place over the phone we could not afford to be running a short-service, so the installation of the IP Office had to be perfect. Installation began at 5pm on a Wednesday evening and by the beginning of the following day, with the exception of just one phone, the system was fully functional.’
‘How2 Telecom is one of our key suppliers; we have been impressed by their work ethos and flexibility. We have now signed contracts with them for our lines, minutes and mobile provision making them our communication supplier of choice.’
