If a business was asked to address the key challenges that it faced they would probably indicate a combination of the following: -
- Accessing information circulating in the business
- Availability of Employees – Sourcing the right resource
- Maximising Productivity
- Streamlining and accelerating business processes
- Responding effectively to customer demands
- Managing mobile and remote workers
- Accommodating Flexible Workers
It is becoming much easier for organisations to address their key challenges through unifying communications technology – unified communications. Unified Communications is phrase that describes the integration of voice communications and business applications including CRM, supply chain management, diaries, e-mail and instant messaging.
Unified Communication technologies include:
- Voice and Data Convergence – the fundamental infrastructure required to facilitate application
- Fixed and Mobile Convergence – addressing the needs of mobile and remote workers providing them with office based technology out of the office
- Unified Messaging – providing a central mailbox for all message media including voice, e-mail, fax
- Conferencing – low cost one to one or one to many conferencing over voice, video or web
- Presence – providing the ability to see someone’s real-time presence and preferred method of communication
