How2 provide flexible training packages that can be tailored to suit your company's needs. The packages include admin training for those with overall responsibility for the telephone system and end user training.
Our Project team will arrange for any necessary post and pre-installation training, including basic handset training and system administration training to take place at your premises to ensure a smooth and trouble free transition to your new telephone system.
Our standard courses include:-
End User Training for Avaya, Nortel & Mitel
- End User Handset & Voicemail Training
- ACD Agent Handset & Voicemail Training
- Train the Trainer – Handset & Voicemail Training
- Operator Soft Console Training
System Administration for Avaya, Nortel & Mitel
- Basic and Advanced System Administrators
- Voicemail Administration
- Introduction to CMS, CMS Supervisor, CMS Customer Reports
- Modular Messaging Integrated & Unified
- Contact Centre Consultancy for Avaya Solutions
- Go Live Support and Floor Walkers
- Witness End User & Administration
- Call Loggers, Recorders & Auto Diallers
- Microsoft CRM
