Buying a new system - What to think about?

Who will use your system?
How much can you afford?
What do you want your system to do?
Do you want to save costs?
Do you require ongoing support?
Other points to consider

1. Who will use your system?
Consider the number of people who require handsets. This will determine the size of your system by number of extensions and the number of outside lines that you require. A phone system usually has a 5 – 7 year life expectancy so don’t forget any additional capacity you may require for staff growth etc.

2. How much can you afford?
As a business critical solution a telephone system can be a considerable investment and cost is dependant on how many people will use the system and what technologies you wish to adopt. You will need to consider whether you want to purchase your solution outright or utilise How2’s leasing and finance options.

3. What do you want your system to do?
The list of applications that can be associated to a telephone system increases each year. Many telephony solutions have standard applications that include conferencing, transfer, internal directory and grouping; however features such as voicemail, screen pop, softphone, automated attendant and voice recording can be integrated but may carry additional costs.

4. Do you want to save costs?
Undertaking a project to install a new telephone system is an ideal way to review your day to day running costs of your telephone calls. How2 offer a host of solutions that enable you to optimise your costs and benefit from lower tariffs without the need to change existing telephone numbers.

5. Do you require ongoing support?
How2’s ongoing support packages do not exist purely for when a phone system fails. Ongoing support can provide small fixes/changes to extensions, system configurations and general maintenance. Maintenance agreements can be modified to suit all business from an 8 hours response to 24x7 full cover and disaster recovery strategies.

Other points to consider

Staff Growth – have you taken into account a possible increase in staff over the next 7 years?
Disaster Recovery - How long could your business function without a telephony solution?
Training – user acceptance is a must when providing a new telephony structure, why not consider some handset training?

Buying a new system - What to think about?

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